Chhingu Spare Parts ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and payment details when you place an order or create an account.
• Account Information: Username, password (encrypted), and profile details when you register.
• Order Information: Products purchased, order history, payment method, and delivery details.
• Technical Information: IP address, browser type, device information, operating system, and pages visited.
• Communication: Messages sent through our live chat, contact forms, or customer support.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders, including shipping and delivery.
• Send order confirmations, status updates, and delivery notifications via email.
• Create and manage your account.
• Provide customer support and respond to your inquiries.
• Process returns, refunds, and cancellations.
• Improve our website, products, and services.
• Detect and prevent fraud, unauthorized access, and other security issues.
• Send promotional emails and offers (only with your consent; you can unsubscribe at any time).

3. Information Sharing

We do NOT sell your personal information. We may share your information with:

• Shipping Partners: To deliver your orders (name, phone number, and delivery address).
• Payment Processors: To process payments securely (eSewa, FonePay).
• Email Service Providers: To send order confirmations and notifications.
• Legal Authorities: If required by law, court order, or to protect our rights.

4. Data Security

• We implement industry-standard security measures to protect your data.
• All payment transactions are encrypted using SSL/TLS technology.
• Passwords are securely hashed and never stored in plain text.
• However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

• We use cookies to maintain your session, remember your cart, and improve your browsing experience.
• Essential cookies are required for the site to function (login, cart, checkout).
• We may use analytics tools to understand how visitors interact with our site.
• You can disable cookies in your browser settings, but some features may not work properly.

6. Data Retention

• We retain your personal information for as long as your account is active or as needed to provide services.
• Order data is retained for a minimum of 5 years as required by Nepalese law for accounting and tax purposes.
• You may request deletion of your account and personal data by contacting us (subject to legal retention requirements).

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where applicable.

8. Third-Party Links

Our website may contain links to third-party websites (social media, payment providers). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: chhinguonline2026@gmail.com
• Phone: +977-9712006451
• Address: Raniban, Machhapokhari, Satdobato, Khusibu Kathmandu, Nepal